物流政策

By purchasing from this store, you have read and agreed to all the terms and conditions.

Refunds, Exchanges and more

I do not accept any returns, exchanges and cancellations.
But please contact me if there is a problem with your order.

Refunds
Refunds will only be given on a case-by-case basis. Please contact me directly if there is a problem with your order.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Preorders

Preorder pins take up to 4 months to be produced.
By purchasing these pins, you are aware of the extended period of time needed to fulfil the order.

If you purchase a preorder item with an in-stock item, your order will be fulfilled only when the preordered item is ready.
Please place another order for in-stock items if you are unable to wait for the preordered items.

If you decide to place another order and would like me to ship both orders together, please leave a note for first order at checkout.
You can save on shipping costs this way and I will refund any shipping overages!

Shipping

Singpost Standard Untracked shipping

By selecting this option, you are aware that your package does not have a tracking number or a receipt as this is posted directly into a mailbox. In the event of a lost package, there will be no replacements or refunds.

Singpost Tracked shipping

By selecting this option, you are aware that your package will have a tracking number and a receipt.

Singpost Limited Tracked shipping

This is the same as Tracked Shipping. However, this option is only shown to customers from the USA, Canada and Australia. Tracking information in these countries is limited and may not be updated once it reaches your country. However, should the package be undelivered, insurance of up to $68.80SGD can be claimed from Singpost. By selecting this option, you are aware of the conditions of this shipping method. If you would like full shipping, please select the EMS or QExpress option.

Fully Tracked Shipping (QExpress)

This option is only shown to customers from the USA, Canada and Australia. Delivery is done via QDelivery/QExpress with full tracking and at an affordable rate. You are highly advised to go for this option for tracked shipping.

Speedpost EMS Shipping (Standard/Priority)

This is an EMS service that provides full tracking. Rates start from 2kg onwards.

If your package weighs more than 5kg, please contact me for shipping rates.

Standard EMS shipping takes 8 - 23 working days.

Priority EMS shipping takes 5 - 10 working days.

Lost Package

Shipping can sometimes take up to 8 weeks for the package to be delivered and 10 weeks for holiday period from the date of dispatch. Once these periods are over, the package will be considered lost.

Packages with Tracked shipping or Speedpost EMS shipping can either be replaced or refunded. Please contact me to discuss compensation.

Packages with Limited Tracked shipping can either be replaced or refunded up to a certain amount. Please contact me to discuss compensation.

Packages with Standard Untracked shipping will not be replaced or refunded. You are highly advised to consider the tracked shipping option.

Processing time

The time I need to prepare an order for dispatch varies. For details, see individual items. I will usually dispatch within 3-5 Business days.

Singpost Estimated delivery times

North America: 1-3 weeks

Europe: 1-3 weeks

Australia, New Zealand and Oceania: 1-2 weeks

Asia Pacific: 1-2 weeks

I'll do my best to meet these delivery estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.